Shipments and returns
Your pack shipment
DHL
For customers outside of Port Moresby, packages are generally dispatched within 1-2 days after receipt of payment and are shipped via DHL, with tracking and drop-off without signature. All packages will be addressed to the DHL agent office around the PNG. DHL is charging K73 for items weighing less than 5kg hanse the initial charge that appears on all destination outside of Port Moresby. Customers are encouraged to group their items to at least purchase multiple items to take advantage of the 5kg maximum. an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
PORT MORESBY CUSTOMERS
There are two options that are available to Port Moresby based customers.
- Every Sunday pickups from a central location (upon advice), which will cost K5.00
- Delivery to business or corporate offices locations considered secure are charge at K5.00
- Pick up which is free, we will inform you where you can pick up your goods
Whichever options you choose we do not refund cost freight costs